How Can We Help You?Find answers to the most commonly asked questions about Terme OlimiaAllBookingCheck-InFacilitiesPaymentServicesBookingHow do I make a reservation?BookingCan I modify or cancel my reservation?BookingWhat is your cancellation policy?Check-InWhat time is check-in and check-out?Check-InCan I check in online?Check-InWhat documents do I need for check-in?FacilitiesWhat facilities are included?FacilitiesAre the thermal pools included in my stay?FacilitiesDo I need to book spa treatments in advance?PaymentWhat payment methods do you accept?PaymentWhen will my payment be charged?PaymentCan I get a refund if I cancel?ServicesIs parking available?ServicesIs WiFi available?ServicesAre pets allowed?Still Have Questions?Can't find the answer you're looking for? Our customer support team is here to help.Call Us: +386 3 829 70 00Call Us: +386 3 829 70 00Call Us: +386 3 829 70 00Call Us: +386 3 829 70 00Call Us: +386 3 829 70 00Call Us: +386 3 829 70 00Call Us: +386 3 829 70 00Email SupportEmail SupportEmail SupportEmail SupportEmail SupportEmail SupportEmail Support